Customer Service


Although we work hard to give you the best service we can, there may come a time when you have a service problem. If you have a complaint, we want to hear about it. Please contact Customer Service Department at (302) 947-9600 or email us to state your complaint. In most cases, one of our Customer Service Representatives will be able to act on your complaint. If for some reason, your complaint is not handled to your satisfaction, then you may appeal to the Director of Operations.

Should you still be dissatisfied and want further assistance you may contact the Delaware Public Service Commission at 1-800-282-8574.

Frequently Asked Questions

To view a list of all of our FAQ's, please click here

Downloadable Forms

Just click the links below to open the PDF files in a new window.  Please print out the forms and mail, fax, or email them to us. 

Mailing Address:
32783 Long Neck Rd, Suite 6
Long Neck, Delaware 19966

Fax Number:   (302) 947-9749


Application for Service

Autopay Calendar 2020

Disconnect Service Request

Change of Customer Information

Customer Rights and Responsibilities